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- Step-by-step Guide for International Guests
Step-by-step Guide for International Guests
2025/01/03
1️⃣ Step 1 – Reservation / Inquiry
Please contact us via phone, email, or LINE before your visit.
We will confirm your preferred date, time, and location (hotel or residence).
2️⃣ Step 2 – Confirmation & Schedule
Our staff will confirm your booking details and send you the final schedule.
Please make sure to read our “Prohibited Acts” policy before the appointment.
3️⃣ Step 3 – Arrival / Dispatch
Our therapist will arrive at your designated location or prepare for your in-store session.
Please be ready 5–10 minutes before the scheduled start time.
4️⃣ Step 4 – Counseling & Prepayment
We will begin with a short counseling session to understand your condition and preferences.
The total fee (course + transportation + options) will be paid in advance.
5️⃣ Step 5 – Treatment (Relaxation Massage)
Enjoy your relaxation session with premium Japanese hospitality.
Please communicate politely if you feel any discomfort during the treatment.
6️⃣ Step 6 – Completion & Feedback
After the session, we will offer you water or tea.
If you wish, please leave feedback about your experience for future improvement.
Thank you for choosing 💜SERENA SPA💜.
We look forward to providing you with an exceptional relaxation experience.
